This Privacy Policy explains how alpha888 collects, uses, stores, and protects your personal data when you use the alpha888 online casino and sportsbook platform. Please read it carefully before registering an account.
Last updated: 1 June 2026This Privacy Policy ("Policy") describes the data processing practices of alpha888 ("alpha888", "we", "us", "our") in relation to personal information collected from users ("Player", "User", "you") of the alpha888 platform accessible at https://alpha888.vu and all associated subdomains and mobile web interfaces.
alpha888 is the data controller in respect of personal data processed pursuant to this Policy. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection law. This Policy should be read alongside the alpha888 Terms & Conditions.
By registering an account on the alpha888 platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the alpha888 platform.
alpha888 collects the following categories of personal data from registered Users and prospective Users:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad number or passport number, selfie or photograph for KYC verification |
| Contact Data | Email address, Malaysian mobile phone number, mailing address |
| Financial Data | Payment method details (eWallet identifiers, bank account numbers for withdrawal), transaction history, deposit and withdrawal records |
| Technical Data | IP address, browser type and version, operating system, device identifiers, session tokens, login timestamps |
| Usage Data | Game history, betting history, wager amounts, session duration, pages visited, features accessed |
| Communications Data | Support chat transcripts, email correspondence, feedback submitted to alpha888 |
| Responsible Gaming Data | Deposit and loss limit settings, self-exclusion elections, cool-off period requests |
alpha888 does not collect special category data (such as health, religion, or biometric data) except where a User voluntarily discloses such data during a support interaction, in which case it is handled with heightened care and used solely for the purpose of that interaction.
The majority of data we hold about you is information you provide directly, including at account registration (name, date of birth, email, phone number), during KYC verification (identity documents), during deposit and withdrawal transactions (payment details), and during interactions with support.
When you access and use the alpha888 platform, technical data is collected automatically through standard web server logs, cookies, and similar technologies. This includes your IP address, device identifiers, browser fingerprint, and full session activity on the platform. Refer to Section 8 for details on our use of cookies.
alpha888 may receive data about you from third-party payment processors (transaction confirmation data), identity verification service providers (document verification results), and fraud detection services. We may also receive data from our licensed game content providers where game activity is relevant to dispute resolution.
alpha888 processes your personal data for the following purposes:
alpha888 does not sell your personal data to third parties. We share your data only in the following circumstances:
We engage third-party service providers who process data on our behalf, including payment processors (for deposit and withdrawal handling), identity verification providers (for KYC), cloud hosting providers (for platform infrastructure), and fraud detection services. All service providers are bound by data processing agreements and are prohibited from using your data for purposes other than those we specify.
alpha888 may disclose your personal data to regulatory authorities, gaming licence supervisory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or our licensing conditions. We will not provide advance notice of such disclosures where prohibited by law.
Where games are provided by third-party studios, limited technical data (such as a pseudonymous player identifier and session data) is shared with those providers solely for the purpose of game delivery and integrity monitoring. Game providers do not receive your full identity data.
In the event of a merger, acquisition, or sale of all or part of alpha888's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.
alpha888 does not share your personal data with advertisers, data brokers, or any third party for their own direct marketing purposes.
alpha888 retains your personal data for as long as your account is active and for a period thereafter as required by our licensing conditions and applicable law. Specific retention periods include:
Following the expiry of the applicable retention period, data is securely deleted or anonymised. Anonymised aggregate data may be retained indefinitely for analytical and statistical purposes.
alpha888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
Notwithstanding these measures, no data transmission over the internet or electronic storage system is guaranteed to be 100% secure. You use the alpha888 platform at your own risk in respect of security threats beyond our reasonable control.
alpha888 uses cookies and similar technologies (including local storage and session tokens) on the platform. These technologies serve the following purposes:
alpha888 does not use third-party advertising or behavioural tracking cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the platform, including the alpha888 Login function.
Subject to applicable law and our licensing obligations, you have the following rights in respect of personal data alpha888 holds about you:
To exercise any of the above rights, please contact the alpha888 support team with your request. We will acknowledge your request within 5 business days and respond within 30 calendar days. Requests may require identity verification before they are actioned.
The alpha888 platform is strictly intended for adults aged 21 years and above. alpha888 does not knowingly collect or process personal data from persons under 21 years of age. If we become aware that an account has been registered by a person under 21, that account will be suspended immediately, all associated data will be flagged for review, and any deposited funds will be returned to the source payment method where legally possible.
21+ If you believe a minor has registered an account on the alpha888 platform, please contact our support team immediately.
alpha888 may transfer your personal data to service providers and infrastructure located outside Malaysia, including to jurisdictions that may have different data protection standards. Where such transfers occur, alpha888 ensures that appropriate safeguards are in place, including contractual protections equivalent to applicable data protection obligations, to ensure your data receives an adequate level of protection regardless of where it is processed.
alpha888 reserves the right to update this Privacy Policy at any time. Material changes — such as new purposes for processing, changes to data sharing arrangements, or new User rights — will be communicated to registered Users via email to the address on file, and the revised Policy will be published on this page with an updated "Last updated" date. Continued use of the alpha888 platform following the effective date of any revision constitutes acceptance of the updated Policy.
For any queries, requests, or complaints relating to this Privacy Policy or alpha888's data processing practices, please contact the alpha888 support team via live chat on the platform. Our support team is available 24 hours a day, 7 days a week.
You may also submit a written request or complaint to the alpha888 support email address listed on the platform. We will respond to privacy-specific enquiries within 10 business days.
If you are not satisfied with our response to a complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
All data exchanged between your browser and alpha888 is TLS-encrypted. Your login credentials, financial details, and personal documents are never transmitted in plain text.
Identity verification at alpha888 uses MyKad or passport documents processed by licensed verification providers. Your documents are handled under strict access controls and never shared with advertisers.
alpha888 does not sell, rent, or trade your personal data to any third party for commercial gain. Your data is used exclusively to operate your account and comply with our licensing obligations.
Access, rectification, erasure, portability — your data rights are real and actionable at alpha888. Contact support to exercise them. We acknowledge requests within 5 business days.
alpha888 holds data only for as long as legally required — typically 5 years post-closure for financial and identity records, 12 months for technical logs. Data is securely deleted or anonymised thereafter.
alpha888 does not deploy third-party advertising or behavioural tracking cookies. The only cookies used are for session management, functionality, and anonymised analytics to improve the platform.
The alpha888 support team is available 24/7 to handle any data privacy queries or rights requests. You can also review our Terms & Conditions and Responsible Gaming pages for complete platform information.